- Character - this component focuses on integrity, honesty, following through on things that you say you are going to do, acting on your values, and doing the right thing even when things are tough. Character trust is often where trust is most violated and hardest to build back.
- Competence - this area focuses on the ability of a person to do what she/he says they are going to do. How able are they to do their job, be a leader, and get results etc. For leaders it also focuses on how able are they to develop their employees, delegate to them, and grow them.
- Communications - this segment talks about the ability to be transparent, open, let people know what is going on, and being willing to communicate with others even when it is difficult.
Trust is the foundation of healthy relationships and healthy organizations. Trust for a leader can help them to lead change efforts in the organization as well as lead to high morale in an organization. In the book "Speed of Trust" by Stephen M.R. Covey (the son of Stephen Covey) he says trust can be built and the major components upon which it can be developed are: character, competence, and communications.
Monica Thakrar has over 18 years experience in business focused mainly on strategy, change management, leadership development, training and coaching resulting in successful implementations of large scale transformation programs.