For example he describes Steve Jobs, when he was at Pixar, wanting to create a building that would encourage "hanging out and serendipitous conversations." They ended up designing a space with a central atrium which encouraged chance meetings as Jobs thought that random encounters sparked "improvised collaborations." He also describes the concept of crowdsourcing with the company Threadless. The company posts t-shirt designs online and customers vote on the ones that they want turned into actual products. He ends the chapter with saying that leaders can say yes to the mess by "surrendering control to the crowd and having courage."
How can you get diverse ideas into your organizations? What can you do to surrender control to others and allow for more innovation and collaboration as a leader? How can you develop more collaboration in your organization?