- Self-awareness - the ability to know one’s own strengths, weaknesses, values and impacts on others
- Self-regulation - the ability to control or redirect disruptive moods or impulses
- Motivation - wanting to achieve something for its own sake
- Empathy - the ability to understand other people’s emotions
- Social Skills - building rapport and relationships with others to be able to move them in desired directions
Goleman says we are all born with certain levels of emotional intelligence, but we can strengthen these abilities through practice and persistence. The first three skills in emotional intelligence are self-management tools, while the last two are how people interact with others.
Goleman says that out of leaders with similar technical skills emotional intelligence was the skill that set them apart. It was their ability to deal and manage people, relate to them, create rapport with them, and motivate themselves as well as their employees that really created success.
It was also their knowledge of themselves, their values and what makes them tick as well as their ability to regulate strong emotions in a way that balances things out.
I do agree with the author that people skills are a key component of the effectiveness of a leader as I believe the hallmark of a good leader is drawing people into your vision.
So where are you on the emotional intelligence scale? Are there any of the five skills listed above that you need to work on? If so what steps can you take in order to enhance that skill?