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Trust. A word that underlies so much that happens in business, in organizations, in countries, and in life, and yet not that many people think about. It is a fundamental building block and according to Stephen M.R. Covey (the son of Stephen Covey) is “the key leadership competency of the new global economy.”
In a time where there were so many ethical lapses in judgment in the business world (with the financial crises) and moral lapses in judgment by politicians and now with the revolution in Egypt that has toppled Hosni Mubarak people are trusting themselves more than their leaders. They are looking to their leaders for character and integrity, but also the ability to get things done, and not necessarily seeing it. That is Stephen Covey’s definition of trust - a combination of character and competence.
It was thought provoking to me to realize that trust is not just character, but really the ability to also get things done. It is one thing to have the intent to want to the do the right thing, but if you cannot actually get it done then you lose people’s trust. In Egypt’s case you could argue that Mubarak perhaps didn’t have either - character or competence - in the view of his people and that is why he got toppled. In the view of the US the people are pushing their leaders to get things done and truly help the economy and voting and voting again until they get the right people in place to get the job done.
What are you doing in your organization? As a leader are you showing character and competence? If not, is it impacting your employees, your business, and/or your organization? If you need to increase trust would you work on character or competence?
Monica Thakrar has over 18 years experience in business focused mainly on strategy, change management, leadership development, training and coaching resulting in successful implementations of large scale transformation programs.