In the final section of the book Conner talks about the eighth and primary pattern of resilience. The resilience people show during change usually is from the ability to remain relatively calm in unpredictable environments and maintain their productivity and quality standards even during times of change. So what do they do to increase their resilience? Well Conner says they do two things: 1) they increase their ability to assimilate change by teaching themselves and their people the dynamics of change and how they can manage it; 2) they plan and prepare how they and their people will be affected by change so that when it happens it doesn't disturb them as much.
Conner says that resilience is seen by how people respond to stress and suggests that there are two kinds of people - the danger-oriented or opportunity-oriented people and that no is wholly one or the other, but fall on a continuum between the two.
Monica Thakrar has over 18 years experience in business focused mainly on strategy, change management, leadership development, training and coaching resulting in successful implementations of large scale transformation programs.